Terms of Service

Refund Policy

We guarantee and stand behind all of our products. If you are not completely satisfied with your order, we will make every effort to accommodate your needs.

The delivery of any damaged packaged should be rejected immediately and returned to the shipping company for a complete refund. Packages which are accepted for delivery must be opened and inspected within 24 hours from the delivery date and if desired returned within 5 calendar days. All the products inside must be unopened and in good condition in order to be refunded. An RA number must be obtained from Pecan Producers International, Inc via email prior to returning the Package. The RA number must be listed on the package and accompanied with a copy of the original receipt and the date the order was placed. Pecan Producers International, Inc will not charge a processing fee for the returned package but the original shipping cost will not be refunded.

When ordering candy from a warm climate area, be aware that some chocolate candy may soften as a result; Pecan Producers International, Inc is not responsible for the heat damaged items. Please, we ask our customers to indicate such concerned to us then we could add an additional layer of insulation or request from our customer, for a fee, to buy an insulated box cooler, and select “A Second” day shipping for a faster delivery. We thank you for your business. Most importantly enjoy our candy

Payment Security

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

• USPS
• UPS

Shipping Rates

The rate charged for the shipping of your order is based on the total price of your purchase for each separate shipping location. Separate shipping charge for different shipping destinations. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your name or e-mail address.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To personalize your experience (your information helps us to better respond to your individual needs)
• To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
• To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
• To process transactions
  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
• To send periodic emails
  The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
• To administer a contest, promotion, survey or other site feature

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those partiews agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other marketing, advertising, or other uses.

Online Privacy Policy only?

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

Pecan Producers International, Inc
P. O Box 147
Corsicana, TX 75151
retailsales@pecanproducersonline.com